Diane Mason , ECCS,CSS (Owner) Diane has been a Professional Travel Agent for 24 years and has always taken great pride in the service she provides to her clients, both for business travel and vacation travel. She has earned her certification as an Elite Cruise Counselor Scholar (ECCS) through CLIA which is the highest level of certification that can be achieved through CLIA. She is also a Certified Sandals Specialist (CSS) through Sandals.In the 14 years Diane has owned The Cruise Planner, her client satisfaction rate speaks for itself with a 98% repeat clientele base and a remarkably large referral clientele base.
Jim Mason , ECC,CSS (Manager) Jim has been a Cruise Specialist Agent for over 10 years and is an Elite Cruise Counselor (ECC) through CLIA (Cruise Lines International Association). After serving 20 years with the United States Navy and achieving the rank of Chief Petty Officer, his attention to detail skills are at their best! You can rest assured that Jim has crossed every “T” and dotted every “I” when it comes to the detailed personalized service he delivers to his clients to ensure the best cruising experience for them.
Dena Rose, ACC WOW! Dena has come along way and has exploded in this Industry. She is a savvy traveler along with the technical experience, she is sure to win your confidence and keep your loyalty. Dena has been a Cruise Specialist for 5 years and comes from a business background, her impeccable customer service skills keep her clients coming back!. She is an avid Cruiser and Diver. Her experience and knowledge of Cruising will guarantee her clients a memorable cruise experience.
Frannie Manzoni ACC Joined us after a long, memorable job with the United States Post Office. Her ability to adapt to each client’s needs is commendable. Frannie has learned the ropes, her professionalism and excellent customer service skills will keep you coming back. Frannie too, has come a long way with growing her business, by joining local support groups and gaining first-hand experience by traveling herself and escorting groups. She continues to grow by leaps and bounds.
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Chris Wachtel, ACC Is a welcome addition to The Cruise Planner Team! Chris has grown by leaps and bounds and in fact has become our number 1 go to person for backup when Jim & Diane are on Travel. She has the skills and the personality to handle any and all situations. Not to mention her sales are and business are growing too. She is becoming an experienced group leader by escorting private groups on cruises and all-inclusive vacations.
Patty King, ECC Has been a Cruise Specialist since 1998 and has earned her ECC (Elite Cruise Counselor) Certification through CLIA. She has been a colleague for many years and then decided to join our team. We welcome her and her talent as a cruise specialist. 727-800-9502 firstname.lastname@example.org